TERMS OF USE AND SALE

Last updated: 13 July 2026

These Terms of Use and Sale govern:

1. your access to and use of the Law Hero website, referred to as the Website; and

2. your purchase and use of ebooks, guides, templates, documents and other digital materials made available through the Website, referred to as the Digital Materials.

The provisions relating to use of the Website apply whenever you access it. The provisions relating to purchases apply when you place an order for Digital Materials or other services.

Please read these Terms before using the Website or placing an order.

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1. About us

Law Hero is the trading name of a sole trader registered as a Business Name with the CRO of Ireland

Our principal business address is:

19 Greenbank House
Cualanor
Dun Laoghaire
Co. Dublin
Ireland

Email: info@lawhero.eu

References in these Terms to “Law Hero”, “we”, “us” or “our” mean the legal person or sole trader identified above.

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2. Consumers

In these Terms, a Consumer means an individual acting for purposes that are wholly or mainly outside that individual’s trade, business, craft or profession.

If you purchase Digital Materials wholly or mainly for business or professional purposes, certain statutory consumer protections described in these Terms may not apply to you.

Nothing in these Terms limits any rights that you have under applicable consumer law.

 

3. Website access and availability

We permit you to access and use the Website on a temporary basis.

We may suspend, restrict or withdraw access to all or part of the Website where reasonably necessary, including for maintenance, security, legal or technical reasons.

We don’t guarantee that the Website will always be available or uninterrupted. Any suspension or withdrawal of the Website will not affect rights that you have under a contract already concluded with us, including your right to receive Digital Materials that you have purchased.

You are responsible for ensuring that anyone who accesses the Website through your internet connection is aware of these Terms.

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4. Information and educational purposes

The Website and Digital Materials are provided for general information and educational purposes.

They do not constitute:

• legal or other professional advice;

• a recommendation that a Digital Material is suitable for your circumstances;

• a substitute for advice based on your particular facts; or

• the creation of a solicitor-client or other professional relationship.

You should not  act or refrain from acting solely in reliance on the Website or Digital Materials without obtaining appropriate professional advice where necessary.

This section doesn’t affect your statutory rights where Digital Materials don’t conform to their description or to the requirements of applicable consumer law.

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5. Product information

The description displayed on the relevant product page forms part of your contract with us.

Before you place an order, the product page or checkout will provide the information required by applicable law, including, where relevant:

• the main characteristics and subject matter of the Digital Material;

• the total price, including applicable taxes;

• how and when the Digital Material will be supplied;

• the existence of our legal obligation to supply Digital Materials that conform to the contract; and

• any other material restrictions affecting your use of the Digital Material.

You are responsible for checking the stated compatibility requirements before ordering.

 

6. Orders, prices and payment

Product pages and advertisements are invitations to place an order and don’t constitute an offer capable of acceptance. By submitting an order, you make an offer to purchase the relevant Digital Material on the basis of:

• these Terms;

• the information presented on the product page;

• the information displayed at checkout; and

• any additional terms expressly brought to your attention before ordering.

A contract is formed when we send you an order confirmation accepting your order or begin supplying the Digital Material, whichever occurs first.

Before you submit an order, you will be shown the total price and will be required to acknowledge that the order creates an obligation to pay.

Payments are processed through Stripe or another payment provider identified at checkout. The payment provider may apply its own terms concerning the processing of the payment.

Prices are displayed in euro unless another currency is expressly stated. Prices include applicable taxes unless stated otherwise.

If a pricing error is obvious and could reasonably have been recognised as an error, we may cancel the order and refund any payment made.

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7. Confirmation and supply

After accepting your order, we will send you confirmation of the contract on a durable medium, normally by email.

Digital Materials may be supplied by email, download link, customer account or another method described on the product page.

You must provide an accurate email address and check your spam or junk folder. Please contact us if you haven’t received the Digital Material within the stated supply period.

Unless the product description promises continuing hosted access, you should download and retain a copy of the Digital Material within any access period stated on the product page or in the confirmation email.

Nothing in this section affects your rights where we fail to supply the Digital Material or it doesn’t conform to the contract.

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8. Cancellation rights for ebooks

8.1 Statutory cancellation period

If you are a Consumer, you will normally have the right to cancel an online contract within 14 days beginning on the day the contract is concluded.

This cancellation right is subject to the exception for digital content that is supplied immediately and isn’t supplied on a tangible medium.

 

8.2 Immediate supply of ebooks

Our ebooks are supplied as downloadable digital content. After completing your purchase and providing the required email address, you will receive access to the ebook through a download link.

By choosing immediate access, you expressly request and consent to us beginning to supply the ebook during the 14-day cancellation period.

Before the ebook is supplied, you will see a waiver that notes that the supply of the ebook is immediate and that you lose your right to cancel once the download link is made available to me.

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Once the download link has been made available to you, supply of the ebook has begun and you will lose your statutory right to cancel the contract.

You will lose the cancellation right when the download link is made available, whether or not you subsequently open, download or read the ebook.

You won’t be entitled to a refund merely because you:

• change your mind;

• decide that you no longer require the ebook;

• don’t download or read the ebook;

• purchase the wrong ebook; or

• consider that the ebook isn’t suitable for your personal circumstances,

provided that the ebook was supplied in conformity with the contract and your statutory cancellation right was validly lost.

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8.3 Faulty or non-conforming ebooks

The loss of the cancellation right doesn’t affect your statutory rights where an ebook:

• isn’t supplied;

• can’t be accessed or downloaded;

• is defective or corrupted;

• doesn’t match its description; or

• otherwise doesn’t conform to the contract.

Those rights are described in clause 9.

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9. Statutory rights relating to ebooks

9.1 Our obligation to supply conforming digital content

We are legally required to supply ebooks that conform to the contract.

An ebook must, where applicable:

• match the description given on the relevant product page;

• match any preview, sample or other pre-contract information provided;

• have the functionality, compatibility, accessibility and other features described before purchase;

• be fit for the normal purposes for which ebooks of that type are used;

• be fit for any particular purpose that you made known to us before purchase and that we accepted; and

• be supplied with any instructions or assistance stated to be included.

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9.2 Date of publication and future updates

Unless the relevant product page expressly states otherwise, an ebook is supplied as a single downloadable edition and doesn’t include:

• future editions;

• ongoing updates;

• updates reflecting subsequent changes in law, regulation or official guidance;

• personalised legal advice; or

• continuing access to an online service or content library.

An ebook reflects the law, guidance and other information available as at the date stated in the ebook or on the relevant product page.

A subsequent change in law, regulation, guidance or practice doesn’t, by itself, mean that the ebook failed to conform to the contract when it was supplied.

This doesn’t affect your rights where the ebook was materially inaccurate, incomplete or inconsistent with its description at the time it was supplied.

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9.3 Failure to supply

If you don’t receive the download link, or the link doesn’t provide access to the ebook, please contact us at info@lawhero.eu.

You may request that we supply the ebook without undue delay.

If we fail to supply it following your request, you may have the right to terminate the contract and receive a refund. You may be entitled to terminate immediately where:

• we have stated that we won’t supply the ebook;

• it is clear from the circumstances that we won’t supply it; or

• supply by an agreed date was essential and we failed to supply it by that date.

 

9.4 Ebook not in conformity

If an ebook doesn’t conform to the contract, you may have the right to require us to bring it into conformity.

Depending on the circumstances, this may include providing:

• a functioning download link;

• a replacement file;

• the correct ebook; or

• a corrected version of the ebook.

We will bring the ebook into conformity:

• free of charge;

• within a reasonable time; and

• without significant inconvenience to you.

We won’t be required to bring the ebook into conformity where doing so would be impossible or would impose disproportionate costs, taking account of the value of the ebook and the significance of the issue.

 

9.5 Price reduction or termination

You may have the right to a proportionate reduction in price or to terminate the contract where:

• bringing the ebook into conformity is impossible or disproportionate;

• we haven’t brought it into conformity within a reasonable time;

• the same or another lack of conformity arises after an attempted correction;

• the issue is sufficiently serious to justify an immediate price reduction or termination; or

• we have stated, or it is clear, that we won’t bring the ebook into conformity within a reasonable time and without significant inconvenience.

The right to terminate because of a lack of conformity may not apply where the lack of conformity is minor.

 

9.6 Contacting us

To report a problem with an ebook, contact info@lawhero.eu and provide:

• your name;

• the email address used for the purchase;

• the order number, where available;

• the name of the ebook; and

• a description of the issue.

Nothing in these Terms excludes, restricts or replaces your statutory rights under the Consumer Rights Act 2022 or other applicable consumer law.

 

10. Licence and intellectual property

All intellectual property rights in the Website and Digital Materials are owned by or licensed to Law Hero.

When you purchase a Digital Material, you receive a limited, non-exclusive, non-transferable licence to download, access and use it for your own personal and non-commercial purposes.

You may download and print a reasonable number of copies for your own personal use.

Unless we have given prior written permission, you must not:

• share, lend, sublicense, publish or redistribute a Digital Material;

• upload it to a shared drive, platform, website or artificial intelligence system for use by other people;

• sell, resell or commercially exploit it;

• remove copyright, trade mark or ownership notices;

• reproduce or adapt a substantial part of it;

• use it to create a competing product; or

• provide another person with access to a download link or customer account.

Nothing in these Terms prevents use that is expressly permitted by applicable copyright law and can’t lawfully be restricted by contract.

 

11. Acceptable use of the Website

You may use the Website only for lawful purposes.

You must not:

• use the Website in breach of applicable law;

• use it for an unlawful or fraudulent purpose;

• transmit unsolicited or unauthorised advertising;

• introduce viruses, malware or other harmful material;

• attempt to gain unauthorised access to the Website, its servers or connected systems;

• interfere with the operation or security of the Website;

• scrape, harvest or systematically extract Website content without permission; or

• impersonate another person or misrepresent your identity.

We may suspend or restrict your access where we reasonably believe that you have breached this section.

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12. Communications and chat functionality

The Website may include a chat or contact function provided using Wix or another technology provider.

When you use that function, we may collect information such as your name, email address and the contents of your enquiry so that we can respond.

The chat function isn’t intended for confidential legal communications and its use doesn’t create a solicitor-client relationship.

Information about how personal data is processed is contained in our Privacy Notice.

 

13. Accessibility

We will comply with accessibility requirements that apply to the Website, our ecommerce services and Digital Materials.

If you experience difficulty accessing a Digital Material, please contact us at info@lawhero.eu and describe the difficulty and the format or adjustment that you require.

Nothing in this section limits any right available under applicable equality or accessibility law.

 

14. Third-party services and links

The Website may use or contain links to third-party websites and services, including Wix and Stripe.

Third-party services are governed by their own terms and privacy information. We don’t control third-party websites and aren’t responsible for their content or availability.

This section doesn’t exclude responsibility where a third-party provider acts on our behalf in supplying an element of your contract with us, or where responsibility can’t lawfully be excluded.

 

15. Liability

Nothing in these Terms excludes or limits:

• your rights under the Consumer Rights Act 2022 or other mandatory consumer law;

• liability for death or personal injury caused by negligence;

• liability for fraud or fraudulent misrepresentation;

• liability arising from wilful misconduct; or

• any liability that can’t lawfully be excluded or limited.

If you are a Consumer, we are responsible for loss or damage that is a foreseeable result of our breach of contract or our failure to use reasonable care and skill.

Loss or damage is foreseeable if it was an obvious consequence of the breach or both you and we knew that it might occur when the contract was concluded.

We aren’t responsible for:

• loss or damage that wasn’t foreseeable;

• loss caused by your failure to follow supplied instructions or compatibility requirements;

• loss caused by circumstances outside our reasonable control, provided that we have taken reasonable steps to minimise the effect; or

• business losses, including loss of profits, revenue, business opportunities or commercial data, where you purchased the Digital Material wholly or mainly for personal purposes.

The Website and Digital Materials don’t replace advice tailored to your circumstances. Subject to your statutory rights, we aren’t responsible for decisions made without obtaining appropriate professional advice where such advice would reasonably have been required.

If you purchase wholly or mainly for business or professional purposes, our total aggregate liability arising from the relevant purchase will, to the fullest extent permitted by law, be limited to the amount paid for that purchase.

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16. Complaints and dispute resolution

If you have a complaint about the Website, an order or a Digital Material, please contact:

Email: info@lawhero.eu

Please include your order details and a description of the issue.

We will try to acknowledge and resolve complaints within a reasonable period.

Where an out-of-court complaint or redress mechanism applies to us, or where we agree to use one, we will provide information about the relevant body and how it can be accessed.

Nothing in this section prevents you from exercising any statutory remedy or bringing proceedings before a court with jurisdiction.

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17. Data protection

We process personal data in accordance with applicable data protection law.

Further information about the categories of personal data we collect, why we use it, the legal bases relied upon, retention periods, recipients and your rights is contained in our Privacy Notice.

Information about cookies and similar technologies is contained in our Cookies Policy.

 

18. Events outside our reasonable control

We won’t be responsible for a failure or delay caused by events outside our reasonable control, including material network outages, failures of third-party infrastructure, cyber incidents, industrial action, natural disasters or government action.

We will take reasonable steps to minimise the effect of the event and resume performance when reasonably possible.

This section doesn’t affect your statutory rights, including any right to terminate the contract or receive a refund where Digital Materials aren’t supplied within the legally required or agreed period.

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19. Governing law and jurisdiction

These Terms and contracts concluded under them are governed by Irish law.

If you are a Consumer resident in another country, this choice of law doesn’t deprive you of any mandatory protections provided by the law that would apply in the absence of this clause, including applicable protections of the country in which you are habitually resident.

If you are a Consumer, you may bring proceedings in any court that has jurisdiction under applicable law. This may include the courts of Ireland or the courts of the country in which you are domiciled.

We may bring proceedings against a Consumer only in a court permitted by applicable consumer jurisdiction rules.

If you aren’t a Consumer, the Irish courts will have exclusive jurisdiction.

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20. Changes to these Terms

We may update these Terms to reflect changes in law, regulation, our products, technology or business practices.

Updated Terms will be published on the Website with a revised update date.

The Terms applicable to a purchase are normally the Terms that were presented to you when you placed the order. We won’t retrospectively change the terms of an existing purchase unless:

• the change is required by law;

• the change doesn’t materially disadvantage you; or

• you expressly agree to the change.

Continued browsing of the Website after an update will mean that the updated Website-use provisions apply to future use. It won’t by itself amend a contract already concluded.

 

21. General provisions

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect.

A delay or failure by us to enforce a provision doesn’t amount to a waiver of that provision.

No person other than you and Law Hero has a right to enforce these Terms, except where applicable law provides otherwise.